All our orders are shipped out between 3-4 days after ordering but we always aim if possible to send out the next working day. In busier periods this isn't always possible but will always keep to the 3-4 days unless we contact you by email.
Shipping is automatically calculated once you enter your address at checkout. Postage starts from as little as £3.20 and is calculated on Weight in accordance with Royal Mail prices you are also given the option to upgrade to first class if desired. You will always be shown the price of shipping before commiting to buy to give you the opportunity to amend or cancel. A big tip though you can buy quite a few Fidget toys, or Toothpaste for the same £3.20 postage.
If the items you have ordered are damaged or faulty you must inform us within 3 days of receipt. Email us at firstname.lastname@example.org detailing your sales reference, name and date of purchase and the item you wish to return and we will issue you with a return number. Send back to us at the address below.
Multi-sensory World- 54 Ferny Brow Road, Woodchurch, Wirral, CH49 8EF. We will then be happy to make a refund/ exchange providing the items are returned within 7 days of receiving your returns number.
When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. Upon receipt of items as faulty Multi-Sensory World will arrange a refund.
Any refunds due will be processed back into your paypal account or credit/debit card used for payment usually within 14 working days.