Terms and Conditions

Terms and conditions for online shopping on www.multi-sensoryworld.co.uk

Company details
If you have any questions please contact or write to:

Multi-sensory world
317 Greasby Road
CH49 2PQ


Phone number : 07734454716

Contract for sale
The advertising of products on the site is the way in which we are able to display all the items available to buy through the site. We aim to keep all sensory products in stock, however due to the nature of this business it is inevitable that we may suffer on occasion from being out of stock on some items due to supply chain issues and demand. When items become out of stock, this will be clearly marked on the site and a time line given of when stock is expected back in. On the rare occasion you have taken a product to check out which is no longer in stock, we will email you to inform you of this and give you three options.

  1. To wait for the item to become available and process the order at the time (timelines will be given)
  2. To choose an alternative product that is in stock and priced the same as your order for immediate dispatch.
  3. Cancel your order and we will issue a full refund.

Prices and stock are not contractually confirmed until you receive the confirmation of dispatch sent to the email account provided by you. We reserve the right to withdraw from sale any items that have been priced up incorrectly.

Any contracts or agreements formed between yourself and Multi-Sensory World through this website shall be governed and construed according to English Law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English Courts.

Making a purchase

When you make a purchase from Multi-Sensory World.

  • You will receive electronic notification of dispatch usually within 1-2 working days of your order being processed.


If the items you have ordered are damaged or faulty you must inform us within 3 days of receipt. Email us at info@multi-sensoryworld.co.uk detailing your sales reference, name and date of purchase and the item you wish to return and we will issue you with a return number. Send back to us at the address above. We will then be happy to make a refund/ exchange providing the items are returned within 7days of receiving your returns number.

When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. Upon receipt of items as faulty Multi-Sensory World will arrange a refund.

Any refunds due will be processed back into your paypal account or credit/debit card used for payment usually within 14 working days.

All items on this site are listed with prices in British Pounds (GBP) and payment will be taken in GBP.

Our Guarantee
Confidence- Secure online payment system via paypal. A no quibble 7 days returns policy for faulty goods and all items will be delivered to you within 7 working days.

All rights, including copyright, in the content of these web pages are owned or controlled for these purposes by Multi-Sensory World.


Sensory toys for the whole family. Unique presents for all children that will help them explore their senses. Also great for people with special needs like Autism and Sensory processing disorder.

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